Voice Over Internet Protocol phone systems, or VoIP for short, is a very hot topic in the MSP industry right now. Not only is VoIP technology better than it has ever been, but it is something new that we can offer our clients. Instead of just managing our clients’ in-office phone systems and cellular contracts, [...]
Over the past couple of months, everything has changed. Many of these changes will have ongoing impacts on our industry. As we begin to see MSPs look toward the future, it’s time to take a look at the state of the union, particularly where things stand with technology, communication, and the workforce structure of the [...]
Business as Usual We are currently living in very uncertain and confusing times. Beyond the obvious issues that come with making sure our families are safe and healthy, we’re also in uncharted waters for our businesses. While many are downsizing or planning to leave their industries altogether, most companies are at least taking a conservative stance and waiting to [...]
At our March Academy here at CharTec, Jason Rivas, the Human Resources Administrator for ARRC and CharTec, gave a talk titled; “Discussing the Coronavirus at the HR/Employer Level.” This is the second blog taken from that session, and in it, Jason goes over the internal challenges MSPs face setting their staff up to work [...]
At our March Academy here at CharTec, Jason Rivas, the Human Resources Administrator for ARRC and CharTec, gave a talk titled; “Discussing the Coronavirus at the HR/Employer Level.” In this session, Jason touched on many aspects of how the virus is affecting the MSP industry, and how we, as IT professionals, are equipped to support [...]
In the MSP Sales world, we all know the struggle of selling intangible services. Unlike most other sales positions, we MSP Salespeople can't show off a new sofa to sit on, a new house to move into, or a shiny new car to test drive. To get the prospect eager to buy, we need to [...]
Whether on your computer or your phone, social media has long ago moved on from a fad to being a major part of our lives and our businesses. In less than half a generation, social media went from being something that kids wasted their time on to one of the most crucial marketing tools around. [...]
This snippet of a press release was published by the Department of Justice on December 20, 2018: “The APT10 Group obtained unauthorized access to the computers of an MSP that has offices in the Southern District of New York, and compromised the data of that MSP and select clients involved in; banking and finance, telecommunications [...]
We’ve all heard of the expression, “The customer is always right.” But, as anyone who works with customers can tell you, this isn’t always true. In fact, the whole reason for our industry is to step in when the customer doesn’t know what’s right. Still, we are partners in the success of our customers, and [...]
For those of you who have been to our Sales Training Labs, you’ll recall that we cover lots of topics from the QBS (Question Based Selling) approach to selling. One of the techniques QBS uses is the Herd Theory. Alan Rohrer, a partner at QBS and one of our Sales Lab Trainers, had a few [...]
