Data breaches are no longer a thing of science fiction movies. They happen all around you. Breaches are a costly nightmare that can affect your business from every angle, avenue, and outlet. The security you use doesn’t just protect you from the latest malware—it’s an insurance policy that protects your staff, your clients, and the [...]
If you have a standard job, you probably use email all day, every day. It’s probably safe to assume that in one eight hour period you send more emails than you speak words. Sad, but true. But because of this, it’s important to know the ‘dos’ and ‘don’ts’ of proper email etiquette. You don’t want [...]
We all dream about a relaxing vacation on a beach somewhere, coconut drink in hand, cell phone turned off and sitting at the bottom of a suitcase. No worries, no deadlines, no stress. Your boss cannot find you, or conversely, your staff cannot hound you. Sounds perfect, doesn’t it? And maybe you’re part of the [...]
If you’re an avid CharTec blog reader, you know we’ve written about the negative side effects of not getting enough sleep. And if you missed it, the basic run down is this: if you don’t sleep well or long enough, your workday suffers. Badly. So we decided to investigate the main reasons people aren’t getting [...]
You may be wondering why an IT training facility would be writing about Oreos. Well, when we learned the next version of Android will be called Android Oreo, we felt compelled to share some fun facts about the cookie that now has its own operating system version and share some similarities between the two. Hydrox [...]
We all love the commercial of Alec Baldwin telling his Amazon Echo to order him some socks, right? And while having a digital assistant around to help you order from mega-giant Amazon sounds handy, we also found some not-so-handy skills Alexa can learn. Here are our top useless Alexa skills: I Pooped About the Skill: [...]
The key to long-term success in the technology services industry is to continually engage and satisfy customers so that they trust and rely on you for every new technology need. A critical component of nurturing sticky customers relies on having an effective, responsive Service Desk. Do You Need a Service Desk and a Help Desk? [...]
If your employees aren’t engaged, then it’s only a matter of time before something, somewhere down the line goes wrong. Now, you’re probably thinking to yourself, “I pay them to feel engaged.” And to a certain degree, you have a point. Why should you worry about their level of personal engagement, right? We’re all adults [...]
Recruiting and retaining top talent isn’t easy. Even after the hiring process ends, there are several metrics your Human Resources (HR) specialist(s) should keep tabs on to ensure top performers stick around long enough to deliver meaningful results for your company. Here are 3 metrics highly effective HR organizations measure: Productivity Over Presence Some HR [...]
When it comes to your workforce, you want things to click for them all day, every day. Unfortunately though, things don’t always work this way. Why? Well, they’re human of course. They want to talk, eat food, go to the bathroom, watch a funny cat video and stare off into nothingness for five minutes straight. [...]
