You own the business. You supply the products. You manage the services. And, this might be where things get a little confusing for you. You see, all you’re hearing is you and, so, for some odd reason, you think the “you” in all this actually matters. But, it doesn’t. All that really matters is them, [...]
Do you know the people working for you? This question goes above and beyond just their name and job title. Better put, do you know who they are? How many kids do they have? Do they have any hobbies? Where did they go to on vacation last week? Did you even notice they were gone? [...]
Cold calling definitely has to be one of the worst sale’s techniques ever invented. Whether it works or not, picking up the phone to call a complete stranger is difficult, nerve-wrecking and stressful. You have about three minutes to introduce yourself, your business and your services, familiarize yourself with the person on the other end [...]
You could have the brain of Einstein and the creativity of Apple’s entire Product Management team and still not be successful. If you don’t have the right set of skills to maneuver through the chaos of simply doing business, your know-how of the industry won’t get you very far. Success requires a vast degree of [...]
Since day one, we’ve all been told to find that perfect balance between our work life and our personal life. Work really hard, but don’t you dare miss dinner. Be involved in your family’s activities 100% of the time, but don’t you even think about missing a deadline at work. Many people like to think [...]
Each member of your staff is motivated differently. Some may be encouraged by monetary gains, others by knowledge, and others by community service. Your job as a leader is to find out what specifically motivates each member of your team and ensure that those needs are met. We all know that. But what if in [...]
Don’t be fooled. Sometimes the worst thing you can possibly have is an employee who does everything they’re supposed to do. Sounds a little backwards, but hear me out. So, let’s say that you currently employ both Bob and Ron. They have the same title and work within the same department. Bob only does what [...]
If you were exasperated by the behavior in Part 1 of this Blog, you know as well as I do that you can’t ignore it. It’s not just going to go away. To give you a bit of perspective on this, let me show you a few things you didn’t know about what Bad Behavior [...]
There’s something that’s been on my mind lately. Over the past few weeks, the team has received many emails and phone calls from our Members mentioning the same problem: they need an appointment setter to book their sales appointments and don’t know where to start. My first question to them is: how many leads to [...]
You’ve sent out your marketing messaging and it worked! You got a call from a prospective client and were able to transition them into a first appointment. That’s pretty sweet! Fast forward to your first meeting and you’ve closed them on a discovery. Even better! But now what? What questions should you be asking? Now [...]
